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Handling Errors

In a perfect world, every computer, disk, network, and program would all just do exactly what we wanted (even if it wasn’t what we said), every time, and everything would just work. Unfortunately, this is not that kind of world, and particularly if you’re using a more exotic set of systems, there’s a good chance you’ll run into an error at some point.

It’s important to remember that, except very rarely, errors are generally not problems with Synk itself, they’re problems with the functioning or configuration of one of the systems involved. Errors usually occur when Synk goes out to do your bidding but something somewhere tells it no, or fails.

Synk provides information and guidance to help you track down the source of the error in the extra detail area below the main file tree of a script that’s currently running. The left details box contains basic information on the item, while the right details box shows helpful descriptions in English of situations and what to do about them.

(If you don’t see the details areas, you may have collapsed them at some point. Move the cursor to the bottom edge of the file tree and watch for the cursor to change to a “drag up” icon, then drag the divider back up to uncollapse the bottom pane. Similarly, if only the left details area is visible here, drag from the right edge to uncollapse the right details area.)

If you run into a situation where you have an error you don’t know what to do about, and the details area help description and suggestions don’t help, definitely email Decimus Support. We’re happy to help you with your immediate situation, and can use that feedback to make the details area help more helpful in the future.

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