{% extends 'site.html' %} {% block title %}{{ LANG.TICKET_ID }} #{{ ticket.code }}{% endblock %} {% block content %} {% include 'filter_bar.html' %}
{% if error_msg != '' %}{{ error_message(error_msg) }}{% endif %} {% if params.2 == 'updated' %}{{ success_message(LANG.TICKET_UPDATED) }} {% elseif params.2 == 'replied' %}{{ success_message(LANG.MESSAGE_ADDED) }} {% elseif params.2 == 'MsgEdited' %}{{ success_message(LANG.MESSAGE_EDITED) }} {% elseif params.2 == 'AttachmentRemoved' %}{{ success_message(LANG.ATTACHMENT_REMOVED) }} {% endif %}
{{ ticket.subject }}
{{ LANG.CREATED }}: {{ displayDate(ticket.date) }}       {{ LANG.UPDATED }}: {{ displayDate(ticket.last_update) }}
{{ LANG.TICKET_ID }}
{{ LANG.DEPARTMENT }}
{{ LANG.STATUS }}
{{ LANG.PRIORITY }}
{% if custom_fieldsdb|is_array %} {% set n = 1 %}
{% for r in custom_fieldsdb %} {% set result = n%2 %} {% if result == 1 %} {% endif %} {% if result == 0 %} {% endif %} {% set n = n+1 %} {% endfor %}
{{ r.title }} {% if r.exits == 1 %} {% if r.values|is_array %} {% for values in r.values %} {{ values }}
{% endfor %} {% else %} {{ r.values }} {% endif %} {% endif %}
{% endif %}
{{ LANG.FROM }} {{ staff.fullname }} <{{ staff.email }}>
{{ LANG.TO }} {{ ticket.fullname }} <{{ ticket.email }}>
{{ LANG.QUICK_INSERT }}
{{ LANG.YOUR_MESSAGE }}
{{ LANG.ATTACHMENTS }}

{% for message in ticket_messages %}
{% if message.customer == 1 %} {{ ticket.fullname }} {{ LANG.USER }} {% else %} {{ message.name }} {{ LANG.STAFF }} {% endif %}
{{ LANG.POSTED_ON }}: {{ displayDate(message.date) }}
{{ message.message|nl2br }} {% if message.attachments.total != 0 %}
{{ LANG.ATTACHMENTS }}
{% endif %}
{{ LANG.EMAIL }}: {{ message.email }} {% if message.ip != '' %}
{{ LANG.IP_ADDRESS }}: {{ message.ip }}
{% endif %}
{% endfor %} {{ ticketpaginator(total_pages,page,getUrl(controller,action,['view',ticket.id,'#page#'])) }}
{% endblock %}